Frequently Asked Questions
Frequently Asked Questions
How to Book with House
To arrange an unforgettable stay with House, you have multiple convenient options:
– Explore our website at www.StayWithHouse.com to browse our curated selection of properties. Once you’ve found your ideal retreat, you can book it directly through our website.
– Feel free to call us at (208) 269-3072 to speak with one of our hospitable reservation specialists who will be delighted to assist you in finding and booking the perfect rental.
– You may also email us at info@staywithhouse.com with your rental request and any inquiries you may have. Our reservation specialists will promptly assist you with your booking.
Whichever method you choose, our dedicated team at House is committed to providing you with exceptional service, ensuring you find the perfect rental for your next getaway.
Can you hold certain dates for me?
At House, we appreciate the intricacies of planning a vacation. However, we do not hold dates without a paid deposit due to the high interest in our properties and to ensure fairness for all potential guests.
Once you are ready to proceed with your booking and make a deposit, we are more than happy to secure your desired dates. Our team will work closely with you to ensure you secure the rental property and dates that suit you best. Don’t hesitate – embark on your luxurious vacation journey with House today!
How much is a deposit to hold my dates?
The deposit policy at House varies based on how far in advance you make your reservation. If your reservation is more than 60 days out from the start of your rental period, a 25% deposit is required to secure your dates. However, if your reservation is within 60 days of the start of your rental period, the entire balance is due at booking.
We hope this information assists you in planning your upcoming vacation with us. Should you have any further questions or concerns regarding our policies, feel free to reach out to our friendly team of reservation specialists. We aim to make your vacation planning process as smooth and stress-free as possible!
What are your check-in and check-out times?
– Check-in: 4:00 PM MST
– Check-out: 10:00 AM MST
Can I have an early check-in or late check-out?
Peak-Season
Peak season varies for each destination within the House portfolio. During peak season, we are unable to offer an early check-in or late check-out due to high demand and daily turnover. However, during the off-season, there are a couple of options available.
Off-Season
If there is no booking before or after your stay, you can request an early check-in or late checkout at no additional charge. We will do our best to accommodate your request; however, it cannot be guaranteed. Alternatively, if you’d like a guaranteed early check-in or late checkout during the off-season, you can pay a fee of $200. This will ensure that you can access the rental property as early as 1:00 PM MST on your arrival day or stay until as late as 1:00 PM MST on your departure day.
For a clearer picture of the peak season at your chosen destination, and to discuss early check-in or late check-out possibilities, feel free to reach out to our reservations team.
What is your cancellation policy?
At House, we understand that plans can evolve unexpectedly. Our cancellation policy is as follows:
Reservations More Than 60 Days Away
For reservations made more than 60 days in advance, a 25% deposit is required at the time of booking. This deposit is fully refundable within 48 hours of booking, after which it becomes non-refundable. The remaining balance is due 60 days before the start of your rental period. Should a cancellation occur more than 60 days prior to the scheduled booking date and beyond the 48-hour booking window, the 25% deposit will be forfeited.
Reservations Within 60 Days
For reservations made within 60 days of the start of your rental period, full payment is required at the time of booking. This payment is fully refundable for up to 48 hours after booking, after which it becomes non-refundable.
We are always willing to work with guests to find suitable solutions even within the 48-hour window should unforeseen circumstances arise. Don’t hesitate to reach out to us if you have any queries regarding our cancellation policy or need to make alterations to your reservation. Our team is dedicated to providing outstanding service to ensure our guests have the optimal experience with House.
Can I bring my Service Animal or Pet?
Our policy regarding animals at our properties adheres to the Federal ADA Code: Americans with Disabilities Act of 1990, 42 U.S.C. Sec. 12102, Right to be accompanied by a service animal. Kindly answer the following questions and provide the necessary documentation:
1. Is your service animal required because of a disability?
2. What work or tasks has the service animal been trained to perform?
By law, if you can answer yes to these questions, we will treat your service animal like any other guest; they will be counted in the house headcount and are welcome at the property. Please provide a copy of the laminated ADA-certified identification card for each service animal.
If the answer to any of the above questions is no, we appreciate your inquiry but must respectfully decline your pet from staying at our property. If your animal doesn’t qualify and we can’t host your pet, we recommend exploring boarding services through www.Rover.com.
Will I have access to a private beach?
Access to a private beach can significantly enhance your vacation experience. Some of our properties provide access to private beaches while others do not. To ascertain whether the rental property you’re interested in includes access to a private beach, please review the listing on our website.
If you’re uncertain about this amenity, don’t hesitate to contact our amiable team of reservation specialists. They will be more than happy to assist you in finding the perfect rental with all the features and amenities you desire for your dream vacation.
Where can I rent watercraft, snowmobiles, or RZRs?
Although House does not offer power sport rentals, we have established partnerships with reputable local businesses in the vicinity. Should you wish to spend time on the water or explore the surrounding areas on a boat, snowmobile, or RZR, we recommend contacting one of our trusted partners referenced in our welcome email.
Our team at House has built strong relationships with these local enterprises and can vouch for their professionalism, superior equipment, and exceptional service. Plus, they’re all situated just minutes away from our rental properties, facilitating your enjoyment of all that the area has to offer.
Whether you’re looking to rent a boat, jet ski, snowmobile, ATV, or any other type of power sports equipment during your stay, be sure to contact one of these remarkable companies. They’ll contribute to making your vacation unforgettable!
Can you cater our meals?
While House does not provide catering services directly, we have collaborated with several esteemed restaurants and catering companies in the area to ensure our guests have exceptional dining experiences. Whether you’re planning a family gathering or a special event during your stay, we can assist you in finding the perfect caterer to meet your needs.
Please feel free to reach out to our hospitable team of reservation specialists for a list of recommended catering companies. We’re here to help you find the right fit for your group and ensure your dining experience is nothing short of remarkable.
Can I park an RV in the driveway for extra people?
House maintains a policy of not allowing RVs, camp trailers, and tents at any of our short-term rental properties. Furthermore, our occupancy numbers are strictly adhered to, and we cannot overbook the occupancy of a home. While we understand the desire for additional space or guests, we kindly request that you comply with our policies and respect the local regulations. Should you have any questions regarding our policies or need assistance in finding alternative accommodations for your RV or camping needs, please contact our team of reservation specialists. We aim to make your vacation planning process smooth and stress-free!
Do I need to bring all my groceries with me or is there a grocery store there?
Guests are welcome to bring groceries with them, and all our rental properties are equipped with a fully stocked kitchen, including appliances, cookware, and utensils. Bringing your own groceries can be a cost-effective way to ensure you have all the food and beverages you need during your stay.
However, if you prefer not to bring your own groceries or need additional supplies, there are several grocery stores in each of our destination locations with excellent selections. Review your welcome email for a detailed list of recommendations.
Do I need to bring my own beach chairs and towels?
House strives to provide guests with a premium experience during their stay. We provide luxury plush bath towels for in-home use only, as a part of our endeavor to ensure you feel pampered and comfortable.
However, we kindly request that guests do not take these towels to the beach as they can get stained or ruined by sand and lake water. If you plan on spending time at the beach, we recommend bringing your own beach towels. Additionally, please note that we do not provide beach chairs. Should you need recommendations on where to purchase or rent beach chairs during your stay, feel free to reach out to our friendly team of reservation specialists. We’re here to help ensure you have everything you need for a relaxing and enjoyable time at the beach!
Who do I contact if I have a problem during my stay?
Our reservation team at House is always available to assist you with any inquiries or concerns you may have during your stay. Whether you need help finding the perfect rental property, making a reservation, or making changes to an existing booking, we’re here to help ensure your vacation is as stress-free and enjoyable as possible.
To reach us, simply call or text us at (208) 269-3072. Alternatively, you can email us at info@staywithhouse.com, and one of our friendly reservation specialists will promptly assist you.
In the event of an emergency, please call 911 immediately. If you require medical attention during your stay, we recommend contacting the local hospital. Our team is committed to ensuring that our guests have a safe and enjoyable vacation experience with House.
Investment Opportunities with House
House, with its seasoned history of providing exceptional vacation rental experiences, extends a warm invitation to potential investors and property owners looking to maximize the value of their assets. Our proficient team, driven by a decade-long commitment to guest satisfaction and property management excellence, is thrilled to embrace growth and extend our distinctive service offerings.
As a potential investor or a property owner in need of adept management in any of our esteemed destinations, you’re encouraged to explore the promising horizons with House. Our market-competitive returns and unparalleled management services are tailored to elevate the potential of your investment.
Connect with us to unearth the rewarding possibilities of aligning with a brand synonymous with refined comfort and consistent excellence. Reach out at info@staywithhouse.com or call us at (208) 269-3072. Your venture towards fruitful collaboration and exceptional property management awaits with House.
